To automate manual processes, streamline workflows, or create better business experiences for customers, using software applications can aid businesses in saving money, decrease human error and boost profits. Finding the right software for business isn’t an easy task with so many options available.

Small and medium-sized businesses (SMBs) can make use of low-cost alternatives for branded software suites like LibreOffice or Google Docs. These suites usually include accounting offices, office productivity, project management and communication systems. For larger businesses there are enterprise resource planning (ERP) solutions that offer more advanced features like inventory management and global reporting.

Live chats and cobrowsing are two of the customer support tools that can help businesses solve issues quicker which results in increased satisfaction and retention. Some of these tools, such as Help Scout and Zendesk, are connected to other business applications to provide a greater experience for customers.

Software for managing contracts, such as Plutio allows businesses to keep track of ongoing projects by aggregating all relevant information onto one screen for easy access and review. Users can, for example review the progress of projects, billable hours, and paid invoices in one glance.

Since younger customers are more inclined to prefer personalized services and products more, companies must adapt their marketing strategies. CRM tools can help businesses better understand customers’ needs and help them tailor their products. These tools can be used to analyze market conditions and sales trends.

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